Booking, Refund & Cancellation Policy
When registering for any of our programs, please ensure to read our policies below:
Group Classes
Your payment holds your spot in our class and prevents others from registering. Refunds are not granted
once registration is confirmed.
If you are unable to attend a class, you can follow along with the weekly notes that are sent and can arrange a 15 minute refresher just before the next class.
If your dog is unable to attend a class, you can still join us and watch so that you can easily follow the weekly notes or you can arrange a 15 minute refresher just before the next class.
If your dog has a medical emergency that prevents him/her from continuing in the class, a partial credit may be given for the missed classes, to be used towards a future class (to be taken within 3 months). A $25 administration fee will apply. A note from your Veterinarian will be required in order to receive the credit.
If your dog is due to be spayed or neutered during any five-week course, arrange for the surgery on the day after class so that he/she has 6 full days to recuperate and can return on a modified activity plan the following week.
Private Training (including Behaviour Modification and Rescue Rehab)
All Private Training requires either:
- full payment in advance, or
- a booking deposit of $50 which will be applied to your full payment on the first lesson
For lessons that are booked with a $50 deposit:
If you cancel your appointment with 48 hours' notice, your $50.00 deposit will be applied to your next booking, or refunded within 14 business days.
If you give less than 48 hours' notice, your $50.00 deposit will be accepted as a non-refundable, non-tax deductible contribution to Whatta Pup!
Some exceptions may apply.
Completion of Private Lessons
All Private Lessons must be completed within 12 weeks of the first lesson.
Some exceptions may apply.
